FAQ
short answers.
Questions buyers ask before and after installing.
01Questions
Which licence do I need?
If you charge businesses for the receptionist you run with Answerbell, your end users pay, which needs the Extended licence. Running it only for your own business fits the Regular licence.
Are ElevenLabs, Telnyx, Stripe or Resend accounts included?
No. You bring every account and key and each provider bills you directly. See Costs.
Which languages does the agent speak?
Slovak, Czech, English, German, Polish, Hungarian and Ukrainian. Each client has one call language and can allow others; the agent switches when the caller does (Languages). Test each language with a real call before you sell it.
Can the AI disclosure be removed?
Not from the console. Every call starts with it and the caller cannot talk over it; only the business name inside it changes. A receptionist's name does not replace it.
Does it make outbound calls?
No. Answerbell answers inbound calls only.
Can a caller be transferred to a person?
Yes, while the business is open (conference or SIP REFER), and to an on-call number after hours for emergencies. Otherwise the agent takes a message (Call handling).
Does it sync with Google Calendar or Outlook?
Yes, two-way, through your own OAuth app; any other calendar can block times through its iCal address (Calendars).
Does the agent recognise returning callers?
Yes, by the number the call comes from: the name used before, upcoming bookings and VIP status (Callers).
Can the business see its own calls?
Yes, in the client portal, with its monthly report and Stripe's billing page (Client portal).
Can I host it on Vercel, Netlify or another serverless platform?
No. Answerbell is a long-running Node.js server with SQLite files and background jobs; it needs a server with a persistent disk.
Can the business keep its existing phone number?
Yes, by forwarding it to the Telnyx number in its own phone provider's settings (Telnyx).
What does the demo show?
A read-only console with three labelled sample businesses, a few bookings and messages, and no calls or revenue (Demo mode).