First client
from a new client to a ringing number.

01Before you start

• Answerbell runs on a public https address (Deployment) and Status → Public URL is https is green.
• Integrations: ElevenLabs API key and Resend API key saved, Test connection passes (ElevenLabs, E-mail).
• E-mail → Sender is an address on your verified Resend domain.
• A Telnyx number and the SIP connection to ElevenLabs exist (Telnyx).

02Step by step

1. Clients → New client. Optionally start from a trade template or Fill from the website (Adding a client in minutes). Enter the business name exactly as it should be spoken (letters, digits, spaces and . , & ' -), the call language, timezone and the e-mail addresses that get bookings and messages.
2. Opening hours. One or two ranges a day, like 09:00-12:00, 13:00-17:00; empty means closed. Add closed dates one per line, or press Add public holidays.
3. Services. One per line: Haircut | 45 | 28 €. Minutes decide how long each booking takes; the price is read out as written.
4. Parallel bookings. How many customers can be served at once (2 chairs = 2).
5. FAQ and notes. Parking, payment methods, what to bring. Write facts; the agent treats this text as data. Longer material goes on the Knowledge tab.
6. Urgent words (optional): pain, leak, flood. Messages that contain them are marked urgent.
7. Call handling (optional): transfer to a person, on-call number after hours, recording notice (Call handling).
8. Plan. Monthly price, included call minutes (you get e-mails at 80 % and 100 %), price per minute above the plan, billing e-mail. Save.
9. Create agent. Answerbell creates the client's tools and its agent in your ElevenLabs workspace. The status becomes live.
10. Connect the number in ElevenLabs to this agent (Telnyx step 3) and type the number into Phone number callers dial.
11. Call the number. You hear the AI disclosure in full even if you speak over it. Ask for opening hours, a free time, book, then ask for a person: outside opening hours (or with transfer off) it takes a message. If ElevenLabs did not receive your number over SIP, the assistant asks for it before booking (Telnyx).
12. Check the results. The booking and the message are in Bookings and Messages and in the business's inbox; the call appears in Calls within the sync interval (or press Fetch new calls now). The client's Overview tab shows the setup checklist.
13. Charge the client (optional): Create payment link and send it to the business (Stripe).

03Changing a client later

Edit the client and save: if it has an agent, the agent is updated straight away. If the update fails (for example the ElevenLabs key was removed) the client shows out of date and the error; press Update agent once the cause is fixed.