● Set up · Per client
Knowledge base
what the agent can look up.
The client's FAQ is always in the agent's prompt: keep it to short facts. Longer material goes on the Knowledge tab, and the agent searches it during the call.
01What you can add
Price lists, menus, treatment descriptions, a page of the business's website. The agent searches them during the call (ElevenLabs retrieval).
- Upload a file: PDF, TXT, MD, HTML, DOCX or EPUB, up to 10 MB.
- Add a web page: ElevenLabs reads the page once.
- Paste a text: up to 100,000 characters.
02Where documents live
At most 20 documents per client. They are stored in your ElevenLabs workspace (and count towards its knowledge-base limits); Answerbell keeps their names and ids, attaches them to the client's agent and removes them from ElevenLabs when you remove them or delete the client.
Only what the business would say
The agent treats documents as information about the business, like the FAQ. Do not upload anything the business would not say to a caller.